CPD and QI answers

Team, facilitation and meetings

Running a tight team meeting on your PDSA results, the practice manager and clinical lead roles, and how to win over sceptical colleagues.

Last reviewed: July 2026. Part of the complete CPD and QI FAQ.


How do I run a team meeting to discuss PDSA results?

Keep it to 20 to 30 minutes. Share the data (baseline, post-change, the gap). Highlight one or two specific findings. Ask what worked, what got in the way, what to change. Agree the next cycle or embed the change. Document the meeting and circulate the agreed actions.

What is the role of the practice manager in QI?

The practice manager coordinates the data extraction, organises the team meeting, files the evidence and tracks actions. The GP provides clinical leadership and the patient-facing change. Nurses, receptionists and allied health staff provide operational perspective.

How do I get buy-in from colleagues who are sceptical of QI?

Pick a problem they care about (workload, billing gaps, missed results, recall failures) and run one small cycle. Show the result. The data is the persuader, not the method.

Who should be in the QI team?

At minimum, a clinical lead (GP), a coordinator (practice manager or senior nurse), and a data lead (whoever runs the extraction tool). Add a consumer representative for activities that affect patient experience. For training practices, the registrar is a useful team member.

How do I keep the team meeting on track?

Use a standing agenda: data review, findings, decisions, next cycle, individual actions. Time-box each section. End with one written decision and one named owner.


CPD requirements, hour allocations and category structures are set by the MBA, RACGP and ACRRM. The PIP QI measures and payment rates are set by the Department of Health and Aged Care and Services Australia. Always verify current requirements directly with the relevant body before finalising your CPD plan. This page is general guidance and does not replace official college or government resources.